Your Peace of Mind, Our Promise

Damages & Return Policy – Sasta.pk

️ Our Unbreakable Commitment to You

At Sasta.pk, we don’t just sell products – we build trust, one satisfied customer at a time. Your happiness is our reputation. Because when you win, we win.

Why choose uncertainty when you can choose certainty? Our industry-leading return policy isn’t just protection – it’s our handshake across the digital divide.

Quick Overview: Your Rights, Crystal Clear

Timeline	Condition	Coverage
7 Days	Damaged on Arrival	100% Replacement + Free Return Shipping
15 Days	Manufacturing Defect	Full Refund or Exchange
30 Days	Change of Mind	Store Credit (Customized items excluded)

What We Cover: Comprehensive Protection

Damaged Products? We’ve got you covered. Defective items? We’ve got you covered. Wrong size delivered? We’ve got you covered.

Our protection umbrella spans wide because your satisfaction spans everything we do.

✅ Covered Scenarios:

• Physical Damage: Cracks, dents, tears, or breakage during transit

• Manufacturing Defects: Products that don’t function as advertised

• Wrong Item Delivered: When our warehouse team makes an error

• Size/Color Mismatch: For items where specifications weren’t met

• Missing Components: Incomplete packages or missing accessories

❌ What’s Not Covered:

• Customized/Personalized Items: Your unique creation, your permanent treasure

• Perishable Goods: Items with expiration dates or limited shelf life

• Digital Products: Downloaded content or software licenses

• Hygiene Products: For health and safety compliance

• Items Used Beyond 30 Days: Time-sensitive coverage window

⚡ Lightning-Fast Resolution Process

Step 1 → Step 2 → Step 3 → Resolution

1. Report (Within 24 Hours) Contact us immediately via:

• WhatsApp: +92-332-3404866 (Instant response guaranteed)
• Email: [email protected]
• Website Chat: Live support 9 AM – 9 PM

2. Document (Photo Evidence) Simply snap a photo – our AI-powered assessment system processes claims 300% faster than traditional methods.
3. Choose Your Solution

• Instant Replacement: New product ships within 24 hours
• Full Refund: Money back in your account within 3-5 business days
• Store Credit: 110% value for future purchases (Yes, you get extra!)

4. Resolution Delivered We don’t just solve problems – we prevent them from happening again.

Premium Return Experience

Free Return Shipping? Absolutely. Complicated forms? Never. Hidden fees? Not in our DNA.

Our return process is smoother than silk, faster than lightning, and more reliable than sunrise. Because returning shouldn’t be harder than buying.

24/7 Support Guardian Angels

Stuck at midnight? We’re here. Confused on Sunday? We’re here. Need help during Eid? We’re here.

Our customer success team doesn’t clock out when problems clock in.

Why Thousands of Pakistanis Trust Sasta.pk

“In 5 years of online shopping, Sasta.pk’s return policy saved my Eid celebration when my order arrived damaged. New items delivered in 12 hours!” – Fatima K., Karachi

“Their no-questions-asked approach isn’t just policy – it’s philosophy.” – Ahmed R., Lahore

By the Numbers: Transparency You Deserve

• Average Resolution Time: 4.2 hours (Industry average: 3 days)
• Return Approval Rate: 99.1%
• Customer Satisfaction: 98.7%
• Repeat Customers: 87% (They come back because they trust)

Special Protections for Special Situations

Festival Rush Protection

During Eid, wedding season, or major celebrations – when you need it most, we protect it best. Guaranteed resolution within 6 hours during peak seasons.

Bulk Order Safety Net

Ordering for your business? Our B2B return policy covers quantities up to 1000+ units with dedicated account management.

International Customer Shield

Overseas Pakistani? Your 30-day return window starts from delivery confirmation, not shipment date.

⚖️ Legal Framework & Compliance

This policy operates under:

• Consumer Protection Act 2021 – Full compliance
• E-Commerce Rules 2020 – Pakistan legal framework
• International Warranty Standards – Global best practices
• Data Protection Regulations – Your privacy secured

Our legal team ensures every clause protects you while enabling us to serve better.

The Bottom Line

Return worries? Eliminate them. Purchase anxiety? Banish it. Shopping confidence? Maximize it.

At Sasta.pk, returning isn’t admitting defeat – it’s exercising your right to perfection.

Ready to shop with unshakeable confidence?

Contact Our Returns Team

WhatsApp: +92-332-340-4866 Email: [email protected] 

Phone: +92-332-340-4866

Address: Sasta.pk Returns Center, Malir Cantonment, Karachi, Pakistan

Last Updated: August 2025 | Next Review: November 2025

Remember: Great products deserve great protection. That’s not just our policy – it’s our promise.

Security Guarantee

Your return data is encrypted with 256-bit SSL technology – the same protection used by international banks. Because your trust deserves maximum security.

Sasta.pk: Where Quality Meets Affordability, and Promises Meet Performance.