Terms & Conditions – Sasta.PK

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing and using the Sasta.PK website (www.sasta.pk), mobile application, or any related services (collectively referred to as “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please discontinue use of our Services immediately.

These Terms constitute a legally binding agreement between you (“User,” “Customer,” or “You”) and Sasta.PK, operated by [Company Legal Name], a business registered in Pakistan (“Company,” “We,” “Us,” or “Our”).

2. Company Information

Business Name: Sasta.PK
Registered Address: 123 Main Boulevard, Gulberg, Lahore, Pakistan
Contact Information:

Phone: +92-332-340-4866
Email: [email protected]
WhatsApp: +92-332-340-4866

Business Registration: [Registration Number to be inserted]
Tax Registration: [NTN Number to be inserted]

3. Service Description

Sasta.PK operates as an e-commerce platform specializing in:

Primary Services:

Custom printing and personalization services
Custom apparel design and production
Personalized gift creation
Business branding and marketing materials
Fashion and beauty product retail
Digital design consultations

Upcoming Services:

Custom notebooks and stationery
Mobile covers and laptop skins
Mouse pads and tech accessories
Personalized bags and wallets
Custom keychains and promotional items

4. User Eligibility & Account Registration

4.1 Age Requirements

Users must be at least 18 years old to create an account and place orders
Users between 13-17 years may use our Services with parental supervision and consent
Users under 13 years are not permitted to use our Services

4.2 Account Registration

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
One person may maintain only one active account unless otherwise authorized

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms
You may close your account at any time by contacting customer service
Upon termination, your right to use our Services ceases immediately

5. Product Information & Availability

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications
Colors displayed may vary due to monitor settings and printing processes
Product dimensions and weights are approximate
We reserve the right to correct errors in product information

5.2 Custom Products

Custom designs are subject to technical feasibility and quality standards
We may refuse custom orders that violate intellectual property rights
Design approval may be required before production begins
Custom products may have longer production and delivery times

5.3 Availability

Product availability is subject to stock levels and supplier capacity
We reserve the right to discontinue products without prior notice
If an ordered item becomes unavailable, we will contact you with alternatives or offer a refund

6. Ordering Process

6.1 Order Placement

Orders are considered placed when you complete the checkout process
Order confirmation will be sent via email or SMS
We reserve the right to accept or decline any order at our discretion
Bulk orders may require additional verification and processing time

6.2 Order Modifications

Order modifications may be possible if the order has not entered production
Contact customer service immediately for modification requests
Custom orders may have limited modification options once design approval is given
Additional charges may apply for significant modifications

6.3 Order Cancellation

You may cancel orders within 2 hours of placement if not yet in production
Custom orders may have different cancellation policies due to personalization
Cancellation refunds will be processed according to our refund policy
We may cancel orders due to stock unavailability or technical issues

7. Pricing & Payment

7.1 Pricing Policy

All prices are displayed in Pakistani Rupees (PKR)
Prices include applicable taxes unless otherwise stated
Shipping charges are additional and calculated at checkout
We reserve the right to change prices without prior notice
Price errors will be corrected, and affected customers will be contacted

7.2 Payment Methods

Cash on Delivery (COD) – Available for orders within Pakistan
Bank Transfer – Direct bank deposit or online transfer
Digital Wallets – JazzCash, EasyPaisa, and other approved methods
Credit/Debit Cards – Visa, MasterCard (where available)

7.3 Payment Processing

Payment authorization does not guarantee order acceptance
Failed payments may result in order cancellation
For COD orders, payment must be made in exact amount when possible
All payment processing is secure and encrypted

8. Shipping & Delivery

8.1 Delivery Areas

We deliver nationwide across Pakistan
International shipping may be available for select products and destinations
Remote areas may have extended delivery times
Some locations may require customer pickup from designated points

8.2 Delivery Timeframes

Standard delivery: 3-7 business days for major cities
Express delivery: 1-2 business days where available
Custom products: 7-14 business days depending on complexity
Delivery times are estimates and may be affected by unforeseen circumstances

8.3 Delivery Process

Delivery will be attempted at the provided address during business hours
Recipients must provide valid identification upon delivery
If delivery fails due to incorrect information, additional charges may apply
Risk of loss transfers to customer upon successful delivery

9. Returns & Refunds

9.1 Return Eligibility

Returns accepted within 30 days of delivery for non-custom items
Items must be unused, undamaged, and in original packaging
Custom and personalized items are generally non-returnable unless defective
Digital products and gift cards are non-returnable

9.2 Return Process

Contact customer service to initiate return process
Return shipping costs may be borne by customer unless item is defective
Returned items must be securely packaged to prevent damage
Return processing time: 5-10 business days after receipt

9.3 Refund Policy

Refunds processed to original payment method when possible
COD refunds may be issued via bank transfer or mobile wallet
Refund processing time: 7-14 business days depending on payment method
Partial refunds may be issued for damaged or incomplete returns

10. Quality Assurance & Warranties

10.1 Quality Standards

All products undergo quality inspection before dispatch
We maintain strict quality control processes throughout production
Quality issues should be reported within 7 days of delivery
Photographic evidence may be required for quality claims

10.2 Product Warranties

Manufacturing defects covered for 30 days from delivery
Normal wear and tear not covered under warranty
Warranty void if products are misused or damaged by customer
Replacement or repair provided at our discretion

10.3 Custom Product Quality

Custom products produced according to approved designs and specifications
Minor variations in color or alignment may occur due to production processes
Major quality issues will be addressed through replacement or refund
Customer approval of design serves as acceptance of specifications

11. Intellectual Property

11.1 Company Intellectual Property

All content on our platform is protected by intellectual property laws
Sasta.PK logo, brand names, and designs are our exclusive property
Users may not reproduce, distribute, or modify our intellectual property
Any unauthorized use may result in legal action

11.2 Customer Content

Customers retain ownership of original designs and content submitted
By uploading content, you grant us license to produce and deliver your orders
You are responsible for ensuring uploaded content does not infringe third-party rights
We reserve the right to refuse orders containing potentially infringing content

11.3 Third-Party Rights

Customers must not submit copyrighted, trademarked, or otherwise protected content
Famous personalities, brand logos, and copyrighted images require proper authorization
We may request proof of permission for certain types of content
Violations may result in order cancellation and account suspension

12. Privacy & Data Protection

12.1 Information Collection

We collect personal information necessary to process orders and provide services
Information collected includes contact details, payment information, and preferences
We use cookies and similar technologies to improve user experience
Data collection is governed by our Privacy Policy

12.2 Information Use

Personal information used solely for order processing and customer service
We may use information to send promotional communications (with consent)
Information may be shared with service providers necessary for order fulfillment
We do not sell personal information to third parties

12.3 Data Security

We implement appropriate security measures to protect personal information
Payment information is processed through secure, encrypted channels
Despite security measures, no system is completely immune to security breaches
Users are responsible for maintaining the security of their account credentials

13. User Conduct & Prohibited Activities

13.1 Acceptable Use

Users must use our Services lawfully and in accordance with these Terms
Users must not interfere with or disrupt our Services or servers
Commercial use of our platform requires prior written authorization
Users must respect the rights and property of others

13.2 Prohibited Content

Offensive, illegal, or inappropriate content is strictly prohibited
Content promoting violence, discrimination, or illegal activities not allowed
Sexually explicit or adult content not permitted
Content violating intellectual property rights prohibited

13.3 Prohibited Activities

Creating multiple accounts to circumvent restrictions
Attempting to gain unauthorized access to our systems
Using automated tools to access or interact with our Services
Engaging in fraudulent or deceptive practices

14. Limitation of Liability

14.1 Service Limitations

Our Services are provided “as is” without warranties of any kind
We do not guarantee uninterrupted or error-free service
We are not responsible for delays caused by circumstances beyond our control
Technical issues may occasionally affect service availability

14.2 Liability Limitations

Our liability is limited to the value of the specific order in question
We are not liable for indirect, incidental, or consequential damages
We are not responsible for business losses or lost profits
Force majeure events (natural disasters, government actions) may excuse performance

14.3 Customer Responsibility

Customers responsible for providing accurate order information
Customers must inspect deliveries promptly and report issues timely
Customers responsible for consequences of uploading inappropriate content
Customers must comply with applicable laws and regulations

15. Dispute Resolution

15.1 Initial Resolution

We encourage direct communication to resolve disputes amicably
Customer service team available to address concerns and complaints
Most disputes can be resolved through good-faith negotiation
Documentation and evidence may be required for dispute resolution

15.2 Formal Complaints

Formal complaints may be submitted in writing to management
We will investigate complaints and respond within reasonable timeframes
Resolution may involve refunds, replacements, or other appropriate remedies
Persistent issues may require escalation to senior management

15.3 Legal Jurisdiction

These Terms governed by the laws of Pakistan
Disputes subject to the jurisdiction of Pakistani courts
Arbitration may be pursued for certain types of disputes
Legal action should be last resort after exhausting other resolution methods

16. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires)
Government actions, regulations, or restrictions
War, terrorism, or civil unrest
Labor strikes or work stoppages
Internet or telecommunications failures
Supplier failures or material shortages

During force majeure events, we will make reasonable efforts to minimize disruption and communicate with affected customers.

17. Updates to Terms & Conditions

17.1 Modification Rights

We reserve the right to modify these Terms at any time
Changes will be posted on our website with updated effective dates
Significant changes may be communicated via email or platform notifications
Continued use of Services after changes constitutes acceptance

17.2 Notification Process

Users encouraged to review Terms periodically for updates
Major changes will be highlighted for user attention
Historical versions may be available upon request
Questions about changes may be directed to customer service

18. Severability & Enforceability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable. We may replace invalid provisions with valid ones that achieve similar objectives.